Job Description
The Call Center Representative is responsible for providing excellent customer service through telephone and online orders. The position contributes to accurate order processing, customer satisfaction, and smooth coordination with the restaurants to ensure timely and correct delivery or pickup.

Key Responsibilities
• Answer incoming phone calls and online orders in a professional and friendly manner.
• Accurately enter orders into the POS system and confirm order details with the customer (items, address, payment method).
• Actively promote ongoing deals, combos, and new menu items.
• Coordinate with the relevant Pizza Hut branch regarding order preparation and delivery.
• Handle customer questions, comments, and complaints with understanding and efficiency.
• Stay up to date on menu items, prices, and current promotions.
• Record customer interactions and order details in the system for reporting purposes.
• Support the Supervisor with preparing daily reports and identifying improvement points.
• Work according to company procedures, food safety standards, and customer service guidelines.

Core Competencies
• Strong communication and listening skills
• Customer-oriented attitude and problem-solving mindset
• Accurate and able to perform under pressure
• Team player and flexible availability
• Basic computer skills (POS, Excel, Word)

Requirements
• Minimum MULO/IMEAO level
• Experience in customer service, hospitality, or call center work is an advantage
• Good command of Dutch and English
• Willingness to work in shifts, weekends, and on public holidays