IT SERVICE OFFICER

Cirkel Group is looking for a hands on IT Service Officer who is responsible for first line IT support to users within the organization. In this role, you are the first point of contact for IT related incidents and requests. You have in depth knowledge of PC repairs and networks and ensure that technical problems are solved quickly and efficiently. In addition, you register and manage IT incidents and requests and you contribute to optimizing the IT support.

TASKS:
• Supporting users with IT related problems involving hardware, software and networks.
• Performing basic PC repairs, maintenance and configurations.
• Installing and updating software and drivers.
• Basic management of network equipment such as routers, switches and access points.
• Troubleshooting network connections and internet issues.
• Registering, analyzing and resolving IT incidents and service requests.
• Escalating complex IT problems to the right specialists or external suppliers.
• Following up on open tickets and ensuring timely handling.

REQUIREMENTS:
• MBO level 4 or HBO in a relevant IT field, or comparable experience.
• Experience with PC repair, hardware installations and software management.
• Basic knowledge of networks such as TCP/IP, DHCP and DNS.
• Experience with registering and managing IT incidents and requests.
• Customer oriented and problem solving attitude.
• Good communication skills and the ability to explain technical problems in understandable language.

EXTRA BENEFITS:
• A market competitive salary.
• A unique opportunity to build the IT department of Cirkel Group from the ground up.
• Professional growth opportunities as the department expands.
• A dynamic and supportive work environment.