Job Description

The Above Restaurant Leader (ARL) is responsible for leading, coaching, and developing multiple restaurants within their assigned cluster, with the goal of achieving operational excellence, profit growth, and employee engagement.
The ARL ensures that all YUM! Brands standards and systems (CHAMPS, FSC, Win on Experience) are consistently implemented, while inspiring teams to drive sustainable growth across People, Sales, and Profit.
Department: Operations
Reports to: Director of Operations / Managing Director
Direct Reports: Restaurant General Managers (RGM’s)
Location: Suriname – KFC & Pizza Hut.

Key Responsibilities
1. Operational Leadership
• Ensure compliance with operational standards, policies, and procedures across all assigned restaurants.
• Review and monitor CHAMPS results, Food Safety scores, and audit compliance.
• Analyze monthly P&L reports and develop action plans to address variances.
• Safeguard inventory control, product quality, and guest satisfaction.

2. People & Performance
• Lead, coach, and support Restaurant General Managers (RGM’s) in achieving business goals.
• Ensure full staffing levels and follow up on recruitment needs.

3. Strategic Execution
• Translate annual plans (AOP) into actionable initiatives across restaurants.
• Lead performance meetings with RGM’s to review key results and improvement plans.
• Initiate improvement projects related to sales growth, cost efficiency, and customer experience.
• Implement new menus, promotions, and brand activations in coordination with the Marketing Department.

4. Financial Management
• Analyze and optimize sales, labor, and cost of goods (COG) performance.
• Monitor budgets, payroll, and cash control procedures.
• Guide RGM’s in achieving their Balanced Scorecard (BSC) targets.

5. Communication & Collaboration
• Act as the key link between restaurants and the head office departments (HR, Marketing, Finance, Supply Chain).
• Report trends, risks, and successes to the Director of Operations.
• Contribute to strategic decision-making at the above-restaurant level.

Core Competencies
• Leadership & Coaching – Inspires, motivates, and develops others.
• Operational Acumen – Understands the full restaurant operation from kitchen to guest experience.
• Analytical Skills – Translates data into actionable insights and measurable results.
• Decision-Making – Acts promptly and effectively in operational challenges.
• Communication & Collaboration – Works efficiently with multiple stakeholders.
• Integrity & Accountability – Demonstrates reliability and ethical behavior at all times.

Education and Experience
• Bachelor’s degree (HBO level) or equivalent through experience.
• Minimum of two years of experience in QSR, retail, or hospitality, including at least two years in a leadership role.
• Proven experience in budget management, KPI tracking, and team development.
• Knowledge of audit standards is considered an asset.